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Shires Vets Complaints Procedure

Firstly, we always recommend that you speak to the member of staff involved in your s care - they may well be able to resolve your concerns with a simple explanation.

If you have concerns afterwards, then we ask that you contact us within 2 weeks of the event. This gives us the ability to fully investigate the nature of your complaint.

Please write to us with details of your complaint. The following information is useful and will enable a prompt response from us:

  • What happened
  • Which staff were involved
  • Where the problem occurred
  • When the problem occurred
  • What you feel would be a satisfactory outcome to your complaint.

Please address you complaint to the following Practice Partners:

  • Farm Animal: Paul Snape
  • Equine: Paul Snape
  • Small Animal: Will Jeffels

We will investigate your complaint and provide a written response within two working weeks.

If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.

If you feel the matter should be taken further then you can write to:

Royal College of Veterinary Surgeons
Belgravia House,
62-64 Horseferry Road,
Tel: 020 7222 2001

The RCVS seeks to maintain high standards of professional conduct. When the RCVS receives a complaint, it identifies areas of concern and gives advice. Around 10% of complaints are referred to the full Preliminary Investigation Committee, and on rare occasions may be passed to the Disciplinary Committee for a formal and public hearing.

Small Holdings

Small Holdings

Services for Small Holders
Alpacas and llamas to goats, pigs and poultry we have treated them all...

The next talk will be on Practical Lambing for the Novice Sheep Keeper. Weds 22nd Feb 6:30pm @ Eccleshall Surgery.

To book in please call the surgery on 01785 850218

Click for details >

Farm Stories / Case Studies


WHAT IS BVD? BVD is a highly contagious viral diseases of cattle. It is one of the biggest disease issues facing the UK cattle industry. BVD has been estimated to cost between £13 and £31 per cow in Great Britain...

Fertility Improvements

One unique thing about Shires is how we carry out our routine fertility visits (RFV’s). Shires Vets offer an Interherd bureau service (all included in the price of the visits) where the lay-staff input all the service and calving data since the last visit to allow us to produce up to date sheets for which animals need to be seen...

Shires Vets Farm Illustration