Shires Vets Complaints Procedure

Firstly, we always recommend that you speak to the member of staff involved in your s care - they may well be able to resolve your concerns with a simple explanation.

If you have concerns afterwards, then we ask that you contact us within 2 weeks of the event. This gives us the ability to fully investigate the nature of your complaint.

Please write to us with details of your complaint. The following information is useful and will enable a prompt response from us:

• What happened

• Which staff were involved

• Where the problem occurred

• When the problem occurred

• What you feel would be a satisfactory outcome to your complaint.

Please address you complaint to the following Practice Partners:

• Farm Animal: Paul Snape

• Equine: Paul Snape

• Small Animal: Will Jeffels

We will investigate your complaint and provide a written response within two working weeks.

If this is not a satisfactory response then you will be invited to a meeting with two Practice Partners to try and resolve the matter.

If you feel the matter should be taken further then you can write to:

Royal College of Veterinary Surgeons
Belgravia House,
62-64 Horseferry Road,
London
SW1P 2AF
Tel: 020 7222 2001
http://www.rcvs.org.uk

The RCVS seeks to maintain high standards of professional conduct. When the RCVS receives a complaint, it identifies areas of concern and gives advice. Around 10% of complaints are referred to the full Preliminary Investigation Committee, and on rare occasions may be passed to the Disciplinary Committee for a formal and public hearing.