Due to COVID-19, this practice is physically open for urgent and emergency cases. All other assistance will be provided via telephone advice or video consultation, where available. To access this service please call us. Click here for further information.

 

Our Stafford practice is closed on Saturdays until further notice.

  • Complaints Procedure

Shires Vets Ltd strive to consistently provide a first-class service to all our clients.

If you are at all unsatisfied, please follow our Complaints Procedure:

  • Firstly, please speak to the member(s) of staff directly involved in your animal’s care - they may well be able to resolve your concerns at the time.
  • If you have a problem which you feel has not been able to be resolved, then please contact us as soon as possible in order to allow us to investigate your complaint fully
  • Please write to us with details of your complaint (the following information is useful and will enable a prompt response from us):
      -  What happened
      -  Who was involved
      -  When the problem occurred and what your grievance is
      -  Please also include in the letter what you feel would be a satisfactory outcome to your complaint.
  • Please address your complaint to the following Clinical Directors: Will Jeffels or Charlie Forman (Small Animal); Paul Snape (Equine); David Allen (Farm Animal)
  • We will investigate your complaint and provide a written response as soon as possible (usually within two working weeks of receipt).
  • If you do not feel that we have given a satisfactory response, then you will be invited to a meeting with two Clinical Directors to try and resolve the matter.
  • If you feel the matter should be taken further, then you can contact the Royal College of Veterinary Surgeons at https://animalowners.rcvs.org.uk/concerns/