We have a vet and a nurse working in the practice up until 10pm Monday to Friday and 8am-4pm at weekends and Bank Holidays. The vet is available for ‘Urgent Care Consultations’ at our Stone Surgery only during these times. An Urgent Care Consultation will cost £75.
Our telephones are answered during these times by Shires staff who have access to your pets’ records and are able to provide a more efficient, timely and better service to our clients. This service is for URGENT care only though. The practice will not be open and you will still need to telephone in advance to speak to a member of staff to arrange your urgent care consultation as the vet and nurse may well be dealing with other seriously ill patients
Outside of these times your call will is normally diverted to our chosen emergency provider Vets Now for emergency advice and treatment at their clinic. We believe that working alongside Vets Now raises the quality of service that we provide to you and your pet. The clinic is fully staffed by vets and nurses who only work Out of Hours and therefore they are fresh and available to deal with emergencies at night, weekends and Bank Holidays. Their staff attend regular training in Small Animal Emergency and Critical Care Procedures and we think of them as the pet equivalent of the Accident and Emergency department of a hospital.
In 2018 only 0.2% of our clients required our services during these time periods so in over 95% of cases your emergency care will still be provided here at ShiresVets.
An emergency consultation at Vets Now will cost £232.
(£178 OOH fee and £54 consult fee).
Our nearest Vets Now Clinics are:
|Vets Now Stoke Tel: 01782 417882
C/O Lime Trees Veterinary Hospital
Stoke on Trent
|Vets Now Telford Tel: 01952 253963
78 Haygate Road